This Health & Safety information, together with the Useful Information section and our Terms and Conditions form the basis of your booking contract.
IMPORTANT APARTMENT INFORMATION
Within your apartment, you will find a manual with safety information specific to that apartment. Please take the time on arrival to familiarise yourself with the safety features and layout of the apartment. If you are travelling with children, please take the time to point out to them any areas in which they should take particular care such as the pool or on the balconies. If you should have any questions or concerns in this regard, our Apartment Manager will be happy to assist, please call them on their mobile number found in the apartment manual.
APARTMENT SAFETY
We aim to ensure that all of our apartments are as child friendly as possible. However, care should always be taken, especially round the pool area with supervision being given to children at all times.
Despite our efforts and advice given, it is ultimately your responsibility for the care and safety of the members of your group.
Should you have an accident anywhere in or around the apartment you must report this straight away to the Apartment Manager.
If you have any concerns about the safety of your apartment please contact the Apartment Manager immediately. Any genuine problems brought to our attention will be dealt with as quickly as is locally possible, if feasible.
The ground surface inside and outside the apartments may be wet due to the maid cleaning them on arrival, departure and any other day when the maid service is carried out. Be aware of the ground condition at all times and be cautious by taking the necessary steps to ensure your safety and especially that of children and the elderly. At other times, ground areas open to the elements or subject to dousing in water from the swimming pool may be wet and caution is required at all times.
All our apartments are fitted with a smoke detector. In the event of a fire you should immediately vacate the apartment ensuring all members of your party have been evacuated and are safe. After accounting for the members of your party call the emergency services and the Apartment Manager.
SWIMMING POOL
The pool is maintained and cleaned on a regular basis. A pool net is provided, and it is normal custom for clients to remove any debris such as leaves and twigs.
Occasionally, due to extensive use of the pool, water in the ears can cause an ear infection, especially with children. This does not necessarily mean the pool does not have the correct level of chlorine but it should immediately be checked out. A simple precautionary measure is to dry your ears well after you leave the pool to ensure you remove any trapped water that may become infected.
If you have any concerns about your pool, contact the Apartment Manager immediately. The swimming pool is an essential part of holidaying for many people, but remember that, if misused, it can be dangerous. However, by applying just a few simple common sense rules you can be sure of thoroughly enjoying your time in the pool.
- Make sure you know the depths of the pool by checking the depth markers on the pool surround.
- Please observe our strict no diving policy.
- Do not run around the pool side, this especially applies to children with wet feet. Some areas may be slippery when wet.
- Do not go out of your depth and know your own limits.
- Do not swim if you cannot see the bottom of the pool. If this is the case contact the Apartment Manager as soon as possible. Heavy weather or thunderstorms can cause pools to turn cloudy. Cloudiness can also be caused by excess suntan oil, especially when non waterproof types are used. Children and fair skinned people should wear a hat and T-shirt whilst in the pool as harmful ultra violet rays can penetrate water up to a depth of 1.5m and are reflected off the water surface.
- Beware of slippery surfaces, drainage channels or raised edges.
- Always supervise children and non-swimmers in and around the pool area.
- Avoid swimming if you have been drinking alcohol, especially late at night. Do not swim within 1 hour of eating – it can be fatal.
SWIMMING POOL ACCIDENT OR CLOSURE
In the event of an accident in or around the immediate area of the pool, you must report this straight away to the Apartment Manager, who will attend the apartments. Any fault with the pool or its equipment will be inspected and immediate action taken to correct the problem. If, in the opinion of the apartment manager the pool must be closed for your safety until a repair is facilitated, you will be instructed in writing to cease using the pool.
SWIMMING POOL WATER/COLOUR EFFECT
Chlorine is a natural bleaching agent. The more the pool is used and the warmer the weather, the more chemicals are required to keep swimming pool water safe to use. This can react with certain fabrics and dyes used on them, causing them to lighten or discolour. Many items of swimwear carry warnings to this effect and we do not accept any responsibility for any damage caused to client’s property, whilst complying with our contractual obligations to ensure your swimming pool remains safe to use.
We would advise that certain colours of blonde hair may also develop a green tinge. This reaction is natural and does not mean the chemical balance of water is incorrect. Please ensure you rinse your hair thoroughly in fresh water after using the pool. Shampoos are available both in the UK and in most supermarkets or chemists abroad which can resolve this problem.
GLASS WINDOWS AND DOORS
Please be very careful with windows, especially the full length glass patio doors. The glass is not toughened and occasionally, in a strange environment, accidents occur more easily than they can do so at home.
LOCAL BEACHES
Please be aware of the local safety precautions when you visit the beaches. At all times for your own safety comply with the suggestions of local lifeguards, warning notices or flag systems.
LINEN AND WASHING MACHINES
Linen is provided. Should any person in your party have allergies to washing substances, then they should bring their own linen.
EYE PROTECTION
In holiday destinations it is important to protect your eyes against damage from the sun. We recommend that prior to travel you contact an ‘eye professional’ for advice on how to minimise your risk.
MEDICAL CONDITIONS
If you or any member of your party has a medical condition you must contact your travel insurance company at the time of booking, to report any pre-existing condition. Thus you can ensure you are covered for all eventualities.
SECURITY
Crimes against people and property are a fact of life and you have the same responsibility for your personal safety as you do at home. All clients should be extra vigilant and ensure great care is taken to secure the property and your possessions. Be sure to check, close and lock all the apartment windows, shutters and doors at night. Additionally take care to lock your apartment when you are relaxing around the swimming pool or perhaps enjoying an afternoon snooze or siesta. If you do not use the safe provided you may invalidate any insurance claim that you may have.
In the event of theft, report this to the local police and inform the Apartment Manager. Be sure you obtain a police report covering the incident or loss, in order to make a claim on your holiday insurance. Please be aware it can take a considerable time to make a police report and you may need the help of a professional translator for which a charge will apply. Please note we do not offer compensation resulting from activities of theft or accept any responsibility for such matters.
CHILDREN’S SAFETY
Ensure your children are not left unsupervised at any time and be especially careful with the balconies, swimming pool and other potentially dangerous areas such as stairs. Parents are responsible for the actions of their children at all times.
ROAD SAFETY
The rules of the road are different to that of the UK and we ask you to take extra care and ensure you comply with the local regulations at all times.
TRAVEL ADVICE
For more information about Greece and for latest travel advice we recommend that you refer to the Foreign and Commonwealth Office at https://www.gov.uk/foreign-travel-advice.